8x8 CPaaS

Error Codes & Delivery Receipts

• Voice Status Codes Reference
• Voice Error Codes Reference
• Voice Error Codes
• Voice Status Codes and Status Messages
• SMPP - Delivery receipts
• Number Lookup Error Codes
See all 12 articles

Premium Support Subscription

• Premium Support Frequently Asked Questions
• Ascend Support Package – Ultimate Strategic Partnership and Proactive Excellence
• Accelerate Support Package – Dedicated Expertise and Proactive Partnership
• Access Support Package – Enhanced Accessibility and Responsiveness
• Standard Support Package – Foundations of Reliability

Sender ID & Registration

• Batch create contacts
• Submitted Sender ID Registrations
• Signing LOA
• Dashboard View
• Sender ID Self Registration Module
• Sender ID Dashboard
See all 10 articles

Understanding SMS Messaging

• What is an SMS sender ID?
• What is the difference between A2P and P2P messaging?
• What is the best file format to upload your contacts and other data?
• How long is the shortened URL?
• How is the URL-Shortener structured?
• How does the URL Shortener works?
See all 8 articles

SMS API & SMPP

• Send SMS Engage survey
• SMS API
• Send SMS
• Send message batch
• Send message
• Send Line Notification message batch
See all 48 articles

Sender ID Regulations

• ALBANIA SMS: Products and Compliance
• ANDRORRA SMS: Products and Compliance
• ARGENTINA SMS: Products and Compliance
• AUSTRALIA SMS: Products and Compliance
• BANGLADESH SMS: Products and Compliance
• BRAZIL SMS: Products and Compliance
See all 60 articles

Chat Apps (WhatsApp, Viber…)

• Update WhatsApp Flow
• Submit WhatsApp Direct Send Sample
• Remove WhatsApp template
• Publish WhatsApp Flow
• Preview WhatsApp Flow
• Get WhatsApp templates
See all 60 articles

Registering a Sender ID

• Step by Step Guide to Enable Your Sender ID in Singapore
• Step by Step Guide to Register Your Alpha, Alpha Numeric, Numeric Sender ID in Pakistan
• Step by Step Guide to Register Your Alphanumeric Sender ID in Australia
• Step by Step Guide to Register Your Alphanumeric Sender ID in Bangladesh
• Step by Step Guide to Register Your Alphanumeric Sender ID in Cambodia
• Step by Step Guide to Register Your Alphanumeric Sender ID in Hong Kong
See all 14 articles

Voice & Number Masking

• Voice API
• Number Masking API
• Send Callflow
• Get speech profiles for your account
• Get recording status
• Get recording push config for your account
See all 49 articles

USA SMS - 10DLC

• What is 10 DLC?
• What is the difference between 10DLC and Long Code?
• What are the requirements to use 10DLC?
• What are the fees involved in using 10DLC?
• What are the brand tiers and how does it affect my business?
• What is Tiered TPS for 10DLC?
See all 8 articles

Number Lookup

• Get phone number lookup data
• Number Lookup API
• Getting started with Number Lookup API

Verification (Verif8/OTP)

• Initiate verification
• Verification API
• Validate verification
• Getting started with Verification API
• Guide: Verif8
• Mobile Verification

8x8 Connect FAQ

• Where can I find my Accountid and Subaccountid?
• How do I import my contacts on the customer portal ?
• How do I log into the customer portal (Connect)?

Webhooks, Callbacks & Events

• Trigger workflows using an external event
• Get webhook information for your account
• Get all Webhooks for Account
• Delete webhooks
• Delete a specific type of webhook
• Create a new webhook
See all 12 articles

Platform Tutorials

• ★ Setting reports to your local timezone
• ★ Configuring SSO
• ★ How do I send an SMS on the customer portal ?
• ★ Using Two-factor Authentication(2FA) on the customer portal
• ★ How can I add custom fields on my messages?
• ★ How do I create and edit API Keys ?
See all 18 articles

Contacts, Batches & Automation

• Search for groups
• Get contact information by id
• Create contact
• Contacts API
• Batch delete contacts
• Move contacts between groups
See all 18 articles

Support

• ★ Mandatory Security Update: TLS 1.3 Requirement for Singapore SMS Traffic
• ★ Can I Whitelist my IPs (For HTTP/API calls)?
• ★ How do I subscribe to your Status Page
• ★ How do I check my SMS Error Codes on the customer portal?
• ★ Can I register for a Sender ID?
• Do you have a Status Page?
See all 10 articles

Integrations

• Zapier
• Salesforce Chat Configuration Guide
• Salesforce Flow Builder
• Oracle Responsys
• Okta - Bring Your Own Telephony (BYOT)
• Make.com
See all 13 articles

Messaging API

• DLR - IP White listing for HTTP connection
• How to send bulk SMS via HTTP API?
• HTTP API DR Reason Codes

Getting Started & Auth

• Token creation
• Introduction
• Token example creation
• Omni Shield
• Getting started with Messaging API
• Getting Started
See all 13 articles

Billings and Payments

• ★ How to validate SMS invoice?
• ★ Do you support Paypal payments?
• ★ What cards are supported for credit card payments in 8x8 Connect?
• Where can I download my invoice?
• Error - Card is not chargeable - Credit Card payment issue
• Where do I find SMS pricing?
See all 7 articles

Security & Compliance

• Governance, Security & Compliance
• Security
• Recommendations for Securing your Traffic
• Compliance
• IP address list
• Security (SSO)

Account Management

• How can I remove users from my account ?
• How can I update my account details ?
• How can I change my password ?
• What do I need in order to use the 8x8's CPaaS API?
• How can I deactivate my account?
• How can I activate my account ?

Billing & Pricing

• How to request a new credit limit for your MavenLab account
• Price object reference
• Billing

Connect Portal (Web App)

• Customer Interface
• Agent Interface
• Administrator Interface
• User management
• Ticket Management
• My Conversations
See all 20 articles

Other

• Video Interaction API
• Update workflow definition
• Start log export job
• Test workflow definition
• SMA coverage check
• Send Typing Indicator
See all 53 articles