Introduction
If your MavenLab account needs a higher credit limit, you can submit a request to our credit team through a support ticket. This article explains what information to include, how to send the request, and what to expect after submission.
Information to include in your request
To help the credit team review your request quickly, include the following details in your ticket:
- MavenLab company details, including your legal company name and any relevant business information
- Your MavenLab account number
- The requested credit limit amount
- Billing information, such as your billing contact name, email address, and any required invoice or payment details
How to submit the request
Submit your request by creating a support ticket with the subject line: Request for new credit limit.
- Sign in to the MavenLab support portal or help centre.
- Create a new support ticket.
- Select the category for billing or account credit requests, if available.
- Enter the required account and billing details.
- Specify the credit limit amount you are requesting.
- Submit the ticket for review.
What happens after submission
After you submit the ticket, the credit team will review your request and may contact you if additional information is needed.
Once the review is complete, you will receive an email notification with the outcome of your request. If approved, the new credit limit will be applied to your account according to the approval details provided.
Approval timelines may vary depending on the completeness of the information provided and the volume of requests in the queue. If you need a status update, reply to your support ticket or contact the support team through the portal.
Additional information
If you are unsure which billing details to include, use the information associated with your MavenLab account and primary billing contact. For any urgent requests, note the urgency clearly in your support ticket, but approval is still subject to credit review.
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