Voice Status Codes and Status Messages
Overview
Status codes and status messages are returned in the API response when you submit a callflow to the Callflows API. These codes indicate whether your callflow request was successfully accepted and a session was created, or if there were validation errors in your request.
When you receive these codes:
- Immediately after submitting a callflow via the Callflows API
- As part of the API response body
What they indicate:
- Status Code 1 with "CREATED" status - Your callflow passed validation and a session was created
- Negative status codes with "NOT_CREATED" status - Your callflow has validation errors and was rejected
Note: These are API validation codes. Execution errors that occur during the call will be reported via the Voice Session Summary (VSS) webhook, not in the initial API response.
Applicable To
These status codes apply to all products using the Callflows API:
- Interactive Voice Response (IVR)
- Voice Messaging
- Any voice application using callflow submissions
Status Codes and Messages
| Status Code | Message |
|---|---|
| 1 | Created |
| -1001 | Invalid JSON request body |
| -1002 | Speech profile or language parameter invalid |
| -1003 | Valid maxDigits required when minDigits provided |
| -1004 | DTMF callback url not provided |
| -1005 | Valid overallTimeout is required when digitTimeout provided |
| -1006 | OverallTimeout should be greater than digitTimeout |
| -1007 | Invalid action type was used. Accepted action type is [say, sayAndcapture, makeCall, hangup, playFile] |
| -1008 | Valid maxDigits is required when completeOnHash is false |
| -1009 | Invalid call flow entry provided. [Additional error details here]. Eg: Invalid call flow entry provided. $.callflow[0].params.text: is missing but it is required |
| -1010 | Some actions are provided beyond the allowed count |
| -1011 | Multiple destination phone numbers found in the request |
| -1012 | Invalid Callflow : Incorrect use of action Hangup |
| -1013 | Invalid Callflow : First action should be a MakeCall action |
| -1014 | Source or caller ID is not allowed |
| -1015 | The validity period of the call flow request has expired |
| -1016 | Invalid Callflow Content: Some special characters are invalid/unaccepted |
| -1017 | Invalid MSISDN format in Destination |
| -1018 | "Invalid Callflow: " or "Execute Scenario cannot be processed together with other actions |
| -1019 | Invalid Callflow Content: scenarioName is null or empty |
| -1020 | Invalid Callflow: Invalid scenarioName or the account doesn't have permission to execute this scenario |
| -9999 | An unknown error has occurred. |
Source: https://developer.8x8.com/connect/docs/status-error-code · 8x8 CPaaS Developer Docs. Synced for support deflection.
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