For enterprises with critical applications and a need for dedicated, proactive support, our Accelerate Support Package delivers unparalleled expertise and partnership. This tier is designed to embed our specialists more deeply into your operations, driving efficiency and minimizing downtime.
Key Features of Accelerate Support:
24/7 Support Availability: Our top-tier support engineers are available around the clock, every day of the year, ready to assist with any critical issue.
Service Level Agreement (SLA) Response Time: Benefit from a binding Service Level Agreement that guarantees timely and prioritized responses to your inquiries, ensuring critical issues are addressed swiftly.
Platform Notifications: Stay informed with real-time updates on platform status and any service advisories via https://status.wavecell.com/.
Information Portal: Access a comprehensive suite of developer resources and documentation through our Information Portal at https://developer.8x8.com/connect.
Email Support: Get assistance by reaching our support team directly via email at cpaas-support@8x8.com.
Platform Uptime Commitment: 99.95%: We are committed to maintaining a high level of platform uptime for all our customers, ensuring consistent service reliability.
Web Support (Connect): Easily submit and manage your support inquiries through our Connect portal at https://connect.8x8.com/support.
Web Chat Support (Connect): For quick questions and immediate assistance, leverage our Web Chat Support directly from the Connect portal https://connect.8x8.com/.
Dedicated Support Channel: Benefit from direct and efficient communication lines, including Slack, WhatsApp, and Viber, for rapid issue resolution.
Dedicated Support Engineer: A named engineer is assigned to your account, offering personalized, in-depth expertise and a consistent point of contact for your support needs.
Specialized SenderID Registration Support: Receive specialized assistance to speed up your brand and SenderID registration processes, going beyond the standard Connect SID Module.
Omnishield - SMS Fraud Prevention: Protect your SMS traffic with Omnishield, our advanced SMS fraud prevention feature available directly within Connect.
The Accelerate package provides the dedicated resources and proactive measures necessary for seamless, high-performance CPaaS operations.
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