Registering a Sender ID

Guidelines on Sender ID registration for SMS traffic across supported countries. The SMS sender ID is the display name that you see at the top of your phone’s screen when you open a SMS. The sender ID is sometimes referred as the brandname or originator. Sender ID is a reference of who a text is from.

• Step by Step Guide to Enable Your Sender ID in Singapore

   

  Introduction: 

  In order to send messages in Singapore with your Sender ID displayed for the end-users, you will have to register your Sender ID with the Singapore Network Information Centre (SGNIC). 8x8 is able to carry the traffic once you have registered your Sender ID with SGNIC as 8x8 is one of the Participating Aggregator.

   

  Enabling Process

  To enable your Sender ID for all networks in Singapore with 8x8, it requires that you provide the following documents depending on your registration criteria: 

  • Letter of Authorisation - Whitelist - Singapore - Direct Client - Content Version 2
  • Letter of Authorisation - Whitelist - Singapore - Aggregator - Content Version 2
  • Letter of Authorisation - Whitelist - Singapore - Authorised Agent - Content

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information.

   

  You are the owner of the Sender ID:

  • Letter of Authorisation - Whitelist - Singapore - Direct Client - Content Version 2

  You are an aggregator, and you are authorised to send traffic on behalf of your client:

  • Letter of Authorisation - Whitelist - Singapore - Direct Client - Content Version 2
  • Letter of Authorisation - Whitelist - Singapore - Aggregator - Content Version 2

  You are an authorised agent, and you are authorised to send traffic on behalf of your client:

  • Letter of Authorisation - Whitelist - Singapore - Direct Client - Content Version 2
  • Letter of Authorisation - Whitelist - Singapore - Authorised Agent - Content

   

  Template Explanation:

  Click here to download guide on filling up LOA towards Singapore.

   

  Information to provide together with documents:

  1. Sender ID
  2. Content
  3. Sub-Account ID you wish to have the Sender ID enabled to
• Step by Step Guide to Register Your Alpha, Alpha Numeric, Numeric Sender ID in Pakistan

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alpha, Alpha Numeric, Numeric Sender ID pre-registration across all operators in Pakistan following the local regulatory requirements. 

  For more information related to SMS compliance in Pakistan, click here.

   

  Registration Process

  To register your Alpha, Alpha Numeric, Numeric Sender ID for all networks in Pakistan, it requires that you provide the following documents depending on your registration criteria: 

  • Jazz Local
  • Telenor Local
  • Ufone Local
  • NOC towards Pakistan (Local)
  • NOC towards Pakistan (International)

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information. 

  The above documents authorize 8x8 and the Pakistan operators to register and send branded messages to end-users in Pakistan on your behalf. 

   

  IMPORTANT NOTE:

  • Telenor - Overwritten by Operator to Shortcode

  • Ufone - Overwritten by Operator to Shortcode

  If you want the Sender ID to be registered as Local

  • Jazz Local
  • Telenor Local
  • Ufone Local
  • NOC towards Pakistan (Local)
  • The company should have HQ in Pakistan

  If you want the Sender ID to be registered as International

  • NOC towards Pakistan (International)

  Information to provide together with documents:

  1. Sender ID

  2. Brand Name

  3. Content

  4. Website

  5. Company Name

  6. Purpose of messaging

  1.  

   

• Step by Step Guide to Register Your Alphanumeric Sender ID in Australia

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in Australia.

  For more information related to SMS compliance in the Australia, click here.

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in Australia, it requires that you provide the following documents depending on your registration criteria: 

  • Letter of Authorisation - Australia - Aggregator Version
  • Letter of Authorisation - Australia

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information (highlight in yellow). 

  The above documents authorize 8x8 to register and send branded messages to end-users in the Australia on your behalf. 

   

  You are the owner of the Sender ID:

  • Letter of Authorisation - Australia

  You are an aggregator, and you are authorised to send traffic on behalf of your client:

  • Letter of Authorisation - Australia
  • Letter of Authorisation - Australia - Aggregator Version

  You are an authorised agent, and you are authorised to send traffic on behalf of your client:

  • Letter of Authorisation - Australia
  • Letter of Authorisation - Australia - Aggregator Version

  Template Explanation:

  Click here to download guide on filling up LOA towards Australia.

   

  Information to provide together with documents:

  1. Sender ID
  2. Content
  3. Website

   

• Step by Step Guide to Register Your Alphanumeric Sender ID in Bangladesh

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in Bangladesh following the local regulatory requirements. 

  For more information related to SMS compliance in Bangladesh, click here.

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in Bangladesh, it requires that you provide the following documents depending on your registration criteria: 

  • 8x8 - Bangladesh Masking Declaration and Integration Form

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete the document accurately with all the required information provided.

  The above documents authorize 8x8 to register and send branded messages to end-users in the Bangladesh on your behalf.

   

  IMPORTANT NOTE:

  • If an international brand has a local entity, then the sender ID must contain "BD" at the end to avoid blocking.

  If you want the Sender ID to be registered as Local

  • 8x8 - Bangladesh Masking Declaration and Integration Form

  If you want the Sender ID to be registered as International

  • No documents needed, only information is required

  Information to provide together with documents:

  1. Sender ID

  2. Client company name

  3. Website

  4. Message content

  5. Content Type (Transactional/OTP/Promotional)

  6. Category of sender(Local/International)

• Step by Step Guide to Register Your Alphanumeric Sender ID in Cambodia

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in the Cambodia following the local regulatory requirements. 

  For more information related to SMS compliance in Cambodia, click here

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in Cambodia, it requires that you provide the following documents depending on your registration criteria: 

  • Client to 8x8 International Form 1
  • Axiata Smart Cambodia ONLY - Appointment Letter for SMS services for Bank & Financial Institutions

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information (highlight in yellow). 

  The above documents authorize 8x8 (8x8 International Pte Ltd) to register and send branded messages to end-users in Cambodia on your behalf. 

   

  General documents required for Local Brand/Sender ID registration:

  • Client to 8x8 International Form 1

  General documents required for International Brand/Sender ID registration:

  • Axiata Smart Cambodia ONLY - Appointment Letter for SMS services for Bank & Financial Institution

  Template Explanation:

  Click here to download guide on filling up LOA towards the Cambodia

   

  Information to provide together with documents:

  1. Sender ID

  2. Sample Content

  3. Traffic type

  4. Company Website URL

  5. Registered Business Name

   

• Step by Step Guide to Register Your Alphanumeric Sender ID in Hong Kong

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in Hong Kong following the local regulatory requirements. 

  For more information related to SMS compliance in Hong Kong, click here.

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in Hong Kong, it requires that you provide the following documents depending on your registration criteria: 

  • Letter of Authorisation - Hong Kong
  • Template to whitelist OAs with PCCW Global_8x8
  • HK OFCA Letter of Authorisation

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information . 

  The above documents authorize 8x8  to register and send branded messages to end-users in Hong Kong on your behalf. 

   

  IMPORTANT NOTE:

  • For Bank, Government and Telecommunication Entities, please ensure that Sender ID is registered with Office of the Communications Authority (OFCA) before registering the Sender ID with 8x8.

  Non Bank, Government and Telecommunication Entities

  • Letter of Authorisation - Hong Kong
  • Template to whitelist OAs with PCCW Global_8x8

  Bank, Government and Telecommunication Entities

  • HK OFCA Letter of Authorisation

  Information to provide together with documents:

  1. Sender ID

  2. Sample Content

  3. Website

   

• Step by Step Guide to Register Your Alphanumeric Sender ID in Indonesia

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in Indonesia following the local regulatory requirements. 

  For more information related to SMS compliance in Indonesia, click here

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in the Indonesia, it requires that you provide the following documents depending on your registration criteria: 

  • Surat Penunjukan XL
  • Surat Penunjukan IOH (Indosat Ooredoo Hutchison)
  • Surat Penunjukan Telkomsel
  • Surat Penunjukan Smartfren
  • Tax Number (NPWP)
  • Membership flow
  • Single Business Number document (NIB)
  • Screenshot of live application at Apple Store or Google Store
  • The company should have its official website and Headquarters in Indonesia
  • 8x8 Sender ID Indonesia International
  • Client to 8x8 International Pte Ltd (Non-Tsel)
  • Form Sender Registration International Sender ID

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information.

  The above documents authorize 8x8 (PT Eight Solutions Indonesia) to register and send branded messages to end-users in Indonesia on your behalf. 

   

  IMPORTANT NOTE:

  • Sender IDs may be considered as International by the partners, if company has an entity outside of Indonesia.
  • 8x8 does not have the authority to classify the Sender ID as International, the power is with the Indonesian networks.
  • SenderID must add in the sample of content

  General documents required for International Brand/Sender ID registration:

  • 8x8 Sender ID Indonesia International
  • Client to 8x8 International Pte Ltd (Non-Tsel)
  • Form Sender Registration International Sender ID

  General documents required for Local Brand/Sender ID registration:

  • Surat Penunjukan XL
  • Surat Penunjukan Telkomsel
  • Surat Penunjukan IOH (Indosat Ooredoo Hutchison)
  • Surat Penunjukan Smartfren
  • Tax Number (NPWP)
  • Membership flow
  • Single Business Number document (NIB)
  • Screenshot of live application at Apple Store or Google Store
  • The company should have its official website and Headquarters in Indonesia

  Additional Requirements for P2P/Fintech/Banking/Finance:

  1. OJK OR Bank Indonesia and Kominfo License

  Additional Requirements for E-Commerce/Digital Platform:

  1. Kominfo OR Pengguna Sistem Elektronik (PSE) License

  Additional Requirements for Cryptocurrency:

  1. BAPPEBTI License

  Additional Requirements for Futures Trading:

  1. SK Kemenkumham
  2. BAPPEBTI License

   

  Template Explanation:

  Download guide on filling up LOA towards Indonesia as follows:

  1. Guide on filling up LOA towards Indonesia (Local)
  2. Guide on filling up LOA towards Indonesia (Local) - Bahasa Ver
  3. Guide on filling up LOA towards Indonesia (International)
  4. Guide on filling up LOA towards Indonesia (International) - Bahasa Ver.

   

  Information to provide together with documents:

  1. Sender ID
  2. Content
  3. Company Name
  4. URL
  5. Company Headquarters
  6. Monthly Traffic Estimation
• Step by Step Guide to Register Your Alphanumeric Sender ID in Saudi Arabia

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in Saudi Arabia following the local regulatory requirements. 

  For more information related to SMS compliance in Saudi Arabia, click here

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in the Saudi Arabia, it requires that you provide the following documents depending on your registration criteria: 

  • NOC/Delegation Letter X2

    1. Client to BAB

    2. Client to Service providers

  • Proof of Contract (POC)

  • Saudi Amendment

    • To input client letterhead and sign off credentials

  • Trade License/Company Registration CR (must have at least 2 months validation).

  • VAT Certification

  • Zakat Certification

  • Letter of Authorization (For Direct Connection to International Brand)

  • NOC letter

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information (highlight in yellow). 

  The above documents authorize 8x8 to register and send branded messages to end-users in the Saudi Arabia on your behalf. 

   

  IMPORTANT NOTE:

  • All new contents needs to be whitelisted.

  • URL has to be whitelisted, SHORTLINKS NOT ACCEPTED.

  • The URL should reflect the business/brand and be related to the registered Sender ID.

  • Mobily operator is blocking all promotional Sender IDs (-AD), hence promotional messages cannot be sent over to Mobily Operator.

  To register Sender ID as Local

  • NOC/Delegation Letter X2

    1. Client to BAB

    2. Client to Service providers

  • Proof of Contract (POC)

  • Saudi Amendment

    • To input client letterhead and sign off credentials

  • Trade License/Company Registration CR (must have at least 2 months validation).

  • VAT Certification

  • Zakat Certification

  To register Sender ID as International

  • Letter of Authorization (For Direct Connection to International Brand)

  • NOC letter

  Information to provide together with documents:

  1. Sender ID

  2. Sample Content

  3. Traffic type

  4. Company Name

  5. Company Website URL

  6. Registered Business Name

  7. Name of person responsible

  8. Contact number and Email

  1.  

   

• Step by Step Guide to Register Your Alphanumeric Sender ID in Thailand

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in Thailand following the local regulatory requirements. 

  Thailand regulation makes a clear distinction between Marketing traffic and transactional / OTP / Notification traffic. As such, a unique Sender ID should be used for Marketing and transactional traffic. If you need to send both Marketing type messages and transactional / OTP / Notification, then, you will need to register two distinct Sender IDs, one for Marketing traffic, and the other one for other types of traffic. 

  For more information related to SMS compliance in Thailand, click here

  Registration Process

  To register your Alphanumeric Sender ID for all networks in Thailand, you first need to understand the type of traffic that you will send (refer to the introduction paragraph for more information).

   

  If you are sending Marketing traffic only:

  Please complete the following Letter Of Authorization: 

  • Letter of Authorisation - Thailand

  Additionally, please provide us with the below information when you raise the SID registration request. 

  1. State your Company Name
  2. State your Website URL
  3. TAX ID / Business Registration Number

   

  If you are sending OTP / Notification / Transactional traffic only:

  Please complete the following documents:

  • Letter of Authorisation - Thailand

  • Whitelist Request Form

  Additionally, please provide us with the below information when you raise the SID registration request. 

  1. State your Company Name
  2. State your Website URL
  3. TAX ID / Business Registration Number

   

  If you are sending both OTP / Notification / Transactional traffic and Marketing Traffic:

  Please complete the following documents: 

  • Letter of Authorisation - Thailand

  • Whitelist Request Form

  Additionally, please provide us with the below information when you raise the SID registration request. 

  1. State your Company Name
  2. State your Website URL
  3. TAX ID / Business Registration Number

   

  Template Explanation:

  Click here to download guide on filling up LOA towards Thailand

   

• Step by Step Guide to Register Your Alphanumeric Sender ID in The Philippines

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in the Philippines following the local regulatory requirements. 

  For more information related to SMS compliance in the Philippines, click here

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in the Philippines, it requires that you provide the following documents depending on your registration criteria: 

  • LOA - Smart (Direct) Ver2

  • LOA - Smart (Non-Direct) Ver2

  • NO OBJECTION CERTIFICATE

  • m360 LOA Template for Access Code & Sender ID (Direct Client to 8x8)

  • m360 LOA Template for Access Code & Sender ID (Authorised Agent to 8x8)

  • m360 LOA Template for Access Code & Sender ID (Aggregator to 8x8)

  • m360 LOA Template for Access Code & Sender ID (End-client to Aggregator_Authorised Agent)

  • DITO LOA

  • LOA Intl Smart - End Client to Aggregator

  • Corporate Secretary's Certificate

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information (highlight in yellow). 

  The above documents authorize 8x8 (8x8 Philippines Inc) to register and send branded messages to end-users in the Philippines on your behalf. 

   

  IMPORTANT NOTE:

  • Sender IDs may be considered as Premium/International by the partners, this is when the team in-charge of registration will reach out to you to provide:

  •*LOA Intl Smart - End Client to Aggregator.

  • Sender IDs are usually considered as Premium/International if there is an entity located overseas (outside of Philippines).

  • 8x8 does not have the authority to classify the Sender ID as Premium/International, the power is with the Philippines networks.

  You are the owner of the Sender ID:

  • LOA - Smart (Direct) Ver2

  • NO OBJECTION CERTIFICATE

  • m360 LOA Template for Access Code & Sender ID (Direct Client to 8x8)

  • DITO LOA

  • Corporate Secretary's Certificate

  • If Sender ID differs from Company Name

   

  You are an aggregator, and you are authorised to send traffic on behalf of your client:

  • LOA - Smart (Non-Direct) Ver2

  • NO OBJECTION CERTIFICATE

  • m360 LOA Template for Access Code & Sender ID (Direct Client to 8x8)

  • You may change "8x8 Philippines Inc" to your Company Name

  • m360 LOA Template for Access Code & Sender ID (Aggregator to 8x8)

  • DITO LOA

  •  Corporate Secretary's Certificate

  • If Sender ID differs from Company Name

  • For Single Proprietorship: (Not Applicable to BFSI/LENDING COMPANIES)

  • DTI Certification

  • Government-issued ID of the registered owner

  • For Corporations: (Not Applicable to BFSI/LENDING COMPANIES)

  • SEC Certification of Incorporation

  • General Information Sheet (GIS)

   

  You are an authorised agent, and you are authorised to send traffic on behalf of your client:

  • LOA - Smart (Non-Direct) Ver2

  • NO OBJECTION CERTIFICATE

  • m360 LOA Template for Access Code & Sender ID (Direct Client to 8x8)

  • You may change "8x8 Philippines Inc" to your Company Name

  • m360 LOA Template for Access Code & Sender ID (Authorised Agent to 8x8)

  • DITO LOA

  • Corporate Secretary's Certificate

  • If Sender ID differs from Company Name

  • For Single Proprietorship: (Not Applicable to BFSI/LENDING COMPANIES)

  • DTI Certification

  • Government-issued ID of the registered owner

  • For Corporations: (Not Applicable to BFSI/LENDING COMPANIES)

  • SEC Certification of Incorporation

  • General Information Sheet (GIS)

   

  Template Explanation:

  Click here to download guide on filling up LOA towards the Philippines

   

  Information to provide together with documents:

  1. Sender ID
  2. Content
  3. URL
  4. Company Name
  5. Purpose
  6. General Information Sheet (GIS)

  Additional Requirements for Loan Company:

  1. General Information Sheet (GIS)
  2. Securities and Exchange Commission Document

  Additional Requirements for BFSI Company (Globe):

  1. General Information Sheet (GIS)
  2. Business Registration OR Articles of Incorporation
  3. Business Permit OR Mayor's Permit from the local government unit's BPLO (Business Permit and Licensing office) NEW
  4. Specific regulatory agency licenses (example: Banks require BSP licenses)
  5. Only if Sender ID to be registered has no clear relevance to business:
     • Intellectual Property Rights to the Brand Name OR
     • Secretary's Certificate specifying the proof of Sender ID relevance to the business

   

  Additional Requirements for Online Gaming Company (Globe):

  1. Understanding PAGCOR Licenses:

  The Philippine Amusement and Gaming Corporation (PAGCOR) issues two distinct gaming licenses:

  • Philippines Offshore Gaming Operator (POGO) License: Grants operators permission to offer online gaming services exclusively to authorized offshore players (excluding Filipinos abroad).
  • Philippines Inland Gaming Operator (PIGO) License: Permits operation of Remote Gaming Platforms (RGPs) located domestically.

  2. Restrictions for Globe SID Registration:

  • POGOs: NOT ALLOWED to register Sender ID on Globe.
  • PIGOs: ALLOWED to register Sender ID on Globe providing below requirements:
  • POGO and PIGO: ALLOWED to register Sender ID on Globe if you have both License and below requirements:

  3. Enhanced Requirements for New SIDs: All partners registering for online gaming SIDs must submit the following documents:

  1. General Information Sheet (GIS)
  2. Globe LOA specifying content (chain LOAs required for agents)
  3. Written confirmation of client consent for database usage
  4. Updated Business Permit
  5. Mayor's Permit
  6. SEC Business Registration & Articles of Incorporation (AOI)
  7. PAGCOR Inland Gaming License/s with:
     • License number
     • Full company name & address (matching SEC & Permit documents)
     • Validity period
     • Issuance date
     • PAGCOR signatures & seal
     • Specific allowed operations

   

• Step by Step Guide to Register Your Alphanumeric Sender ID in United Kingdom

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in the United Kingdom following the local regulatory requirements. 

  For more information related to SMS compliance in the United Kingdom, click here

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in the United Kingdom, it requires that you provide the following documents depending on your registration criteria: 

  • Letter of Authorisation - UK

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete the document accurately with all the required information (highlight in yellow). 

  The above documents authorize 8x8 (8x8 International Pte Ltd ) to register and send branded messages to end-users in United Kingdom on your behalf. 

   

  IMPORTANT NOTE:

  • Letter of Authorisation is requested only when the Sender ID is part of the protected Sender ID with the Mobile Ecosystem Forum (MEF).

  You are the owner of the Sender ID:

  • • Letter of Authorisation - UK

  You are an aggregator, and you are authorised to send traffic on behalf of your client:

  • • Letter of Authorisation - UK
      • You may change "8x8 International Pte Ltd" to your Company Name

  You are an authorised agent, and you are authorised to send traffic on behalf of your client:

  • • Letter of Authorisation - UK
      • You may change "8x8 International Pte Ltd" to your Company Name
    • Letter of Authorisation - UK

  Information to provide together with documents:

  1. Sender ID

  2. Content

  3. Company Name

  4. Website

  5. Company HQ

  6. Business Type (Corporation/Sole Proprietorship/Partnership/Limited Liability Company (LLC))

  7. Estimated Monthly Traffic Volume

  8. Traffic Origin

  9. Traffic Type (OTP/NTF/MKT)

  10.  
• Step by Step Guide to Register Your Alphanumeric Sender ID in Vietnam

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for an Alphanumeric Sender ID pre-registration across all operators in Vietnam following the local regulatory requirements. 

  For more information related to SMS compliance in Vietnam, click here.

   

  Registration Process

  To register your Alphanumeric Sender ID for all networks in the Vietnam, it requires that you provide the following documents depending on your registration criteria: 

  • BM02 Direct Client to 8x8 International Pte Ltd

  • BM03 Direct Client to 8x8 International Pte Ltd

  • BM02 End Client to Aggregator_Authorised Agent

  • BM03 End Client to Aggregator_Authorised Agent

  • BM02 Aggregator_Authorised Agent to 8x8 International Pte Ltd

  • BM03 Aggregator_Authorised Agent to 8x8 International Pte Ltd

  • BM04 Direct Client to 8x8 International Pte Ltd

  • BM05 Direct Client to 8x8 International Pte Ltd

  • BM04 End Client to Aggregator_Authorised Agent

  • BM05 End Client to Aggregator_Authorised Agent

  • BM04 Aggregator_Authorised Agent to 8x8 International Pte Ltd

  • BM05 Aggregator_Authorised Agent to 8x8 International Pte Ltd

  • Screenshot flow of OTP from start till end
  • Business Registration Certificate
    • Notarised version is required if it is neither in English nor Vietnamese

  To ensure that your SID registration goes smoothly and to reduce the turnaround, please, complete each document accurately with all the required information. 

   

  IMPORTANT NOTE:

  • For Non-Local entities, please retain the tick under "others' and do not remove "Customer Care".

  • Do note that this only applies to OTP and Notification registration requests, it does not affect the process for Marketing.

  • All new contents needs whitelisting

  Registering Sender ID as Local in Vietnam
  General Sector
  Direct (You are the owner of the SID)	Non-Direct (You are an aggregator, and you are authorised to send traffic on behalf of your client)
  1.  BM02 Direct Client to 8x8 International Pte Ltd 2.  BM03 Direct Client to 8x8 Inwternational Pte Ltd 3.  Business Registration License	1.  BM02 End Client to Aggregator_Authorised Agent 2.  BM03 End Client to Aggregator_Authorised Agent 3.  BM02 Aggregator_Authorised Agent to 8x8 International Pte Ltd 4.  BM03 Aggregator_Authorised Agent to 8x8 International Pte Ltd 5.  Business Registration License
  E-commerce Sector
  Direct (You are the owner of the SID)	Non-Direct (You are an aggregator, and you are authorised to send traffic on behalf of your client)
  1.  BM02 Direct Client to 8x8 International Pte Ltd 2.  BM03 Direct Client to 8x8 International Pte Ltd 3.  Business Registration License	1.  BM02 End-Client to Aggregator_Authorised Agent 2.  BM03 End-Client to Aggregator_Authorised Agent 3.  BM02 Aggregator_Authorised Agent to 8x8 International Pte Ltd 4.  BM03 Aggregator_Authorised Agent to 8x8 International Pte Ltd 5.  Business Registration License

   

   

  Registering Sender ID as Non-Local in Vietnam
  Direct (You are the owner of the SID)	Non-Direct (You are an aggregator, and you are authorised to send traffic on behalf of your client)
  1.  BM04 Direct Client to 8x8 International Pte Ltd 2.  BM05 Direct Client to 8x8 International Pte Ltd 3.  Business Registration License (Notarised version is needed if it is neither in English nor Vietnamese)	1.  BM04 End Client to Aggregator_Authorised Agent 2.  BM05 End Client to Aggregator_Authorised Agent 3.  BM04 Aggregator_Authorised Agent to 8x8 International Pte Ltd 4.  BM05 Aggregator_Authorised Agent to 8x8 International Pte Ltd 5.  Business Registration License (Notarised version is needed if it is neither in English nor Vietnamese)

   

  Information to provide together with documents:

  1. Sender ID
  2. Content
  3. Website

  Additional Requirements for eCommerce:

  1. Domain License
  2. Screenshot of VNNIC for domain
  3. A clickable Ministry Trade logo must be included at the bottom of website
  4. Payment methods such as VISA, MASTER must be included in the website

  Additional Requirements for Insurance:

  1. Certificate to work on Insurance/Finance criteria. issued by The Ministry of Finance

  Additional Requirements for Bank:

  1. License for loan and credit operation issued by
     • State Bank of Vietnam and
     • Ministry of Finance Operation license to provide intermediary payment service

  Additional Requirements for Education:

  1. School establishment license
  2. School's principal appointment license
  3. 2-sided ID card of School's principal
     
• Step by Step Guide to Register Your Numeric Short Code in New Zealand

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for Numeric Shortcode pre-registration across New Zealand following the local regulatory requirements. 

  For more information related to SMS compliance in New Zealand, click here

   

  Registration Process

  To register your Numeric Short Code in New Zealand, it requires that you provide the following documents depending on your registration criteria: 

  • NZ Short Code Application

  To ensure that your Shortcode registration goes smoothly and to reduce the turnaround, please, complete the document accurately with all the required information. 

   

  General documents required for Numeric Shortcode registration:

  • NZ Short Code Application

  Information to provide together with documents:

  1. Screenshot of Opt-in for messages in website/app

  2. Opt-out option in content message (see example image)

   

• Step by Step Guide to Whitelist your Content and Brand name in Taiwan

   

  Introduction: 

  The Purpose of the below article is to describe the requirements for whitelisting across all operators in Taiwan following the local regulatory requirements. 

  For more information related to SMS compliance in Taiwan, click here

   

  Whitelisting Process

  To whitelist your content for all networks in Taiwan, it requires that you provide the following information: 

  • Sender ID (to do testing even though it will be overwritten)

  • Sample content

  • Workable link that will be on the content

  • Domain

  To ensure that your content whitelisting goes smoothly and to reduce the turnaround, please, provide the information accurately. If there is a URL in the content, please provide the actual working URL. 

   

  Information to provide together with documents for content whitelisting:

  1. Sender ID (to do testing even though it will be overwritten)

  2. Sample content

  3. Workable link that will be on the content

  4. Domain

  KYC documents to provide upon brand name whitelisting:

  • For Taiwanese Entities/Locals:

    1. A copy of the client’s business registration or establishment certificate.

    2. A copy of the client’s representative’s identity document.

    3. A screenshot of the official website or a relevant brand page that is representative of the brand.

    4. Latest Utility or Telephone bill (dated within the last three months) to verify the company’s physical address.

    5. A Letter of Authorization (LOA).

   

  • For Foreign Entities (outside Taiwan):

    1. Company: A certified overseas certificate of incorporation.

    2. Responsible Person: A copy of the responsible person’s passport or residence permit

    3. A screenshot of the official website or a relevant brand page that is representative of the brand.

    4. Latest Utility or Telephone bill (dated within the last three months) to verify the company’s physical address.

    5. A Letter of Authorization (LOA).

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