We believe every customer deserves reliable support to power their communications. Our Standard Support Package is designed to provide essential assistance, ensuring a solid foundation for your CPaaS journey. It’s ideal for businesses managing less critical applications or those just beginning to explore the power of our platform.
Key Features of Standard Support:
Support Availability: Access expert support during designated service times, 8 am - 5 pm SGT.
Response Time Commitment: We operate on a "Best Efforts" basis to resolve your inquiries efficiently.
Platform Notifications: Stay informed with real-time updates on platform status and any service advisories via https://status.wavecell.com/.
Information Portal: On-demand access to a comprehensive library of developer resources and documentation at https://developer.8x8.com/connect.
Email Support: Get assistance by reaching our support team directly via email at cpaas-support@8x8.com.
Platform Uptime Commitment: High availability to keep services running smoothly
Web Support (Connect): Easily submit and manage your support inquiries through our Connect portal at https://connect.8x8.com/support.
Omni Shield – Fraud Prevention : Advanced AIT Fraud prevention to safeguard your communications
With our Standard Support, you have the essential tools and access points to keep your communications flowing smoothly.
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