For growing businesses that rely on consistent communication, our Access Support Package provides a significant enhancement over Standard Support, offering greater accessibility and a commitment to faster service. It’s perfect for companies looking for more responsive support without needing a fully dedicated team.
Key Features of Access Support:
24/7 Support Availability: Access expert support 24/7.
Service Level Objective (SLO) Response Time: Defined response times for fast resolutions of inquiries.
Platform Notifications: Stay informed with real-time updates on platform status and any service advisories via https://status.wavecell.com/.
Information Portal: On-demand access to a comprehensive library of developer resources and documentation at https://developer.8x8.com/connect.
Email Support: Get assistance by reaching our support team directly via email at cpaas-support@8x8.com.
Platform Uptime Commitment: 99.95%: We are committed to maintaining a high level of platform uptime for all our customers, ensuring consistent service reliability.
Web Support (Connect): Easily submit and manage your support inquiries through our Connect portal at https://connect.8x8.com/support.
Web Chat Support (Connect): Instant assistance for quick questions via web chat in 8×8 Connect
https://connect.8x8.com/.
Omni Shield – Fraud Prevention : Advanced AIT Fraud prevention to safeguard your communications
The Access package ensures your business benefits from enhanced responsiveness and continuous support, keeping your communications robust and reliable.
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