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- Premium Support Frequently Asked Questions
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- Access Support Package – Enhanced Accessibility and Responsiveness
- Standard Support Package – Foundations of Reliability
Understanding SMS Messaging
- What is an SMS sender ID?
- What is the difference between A2P and P2P messaging?
- What is the best file format to upload your contacts and other data?
- How long is the shortened URL?
- How is the URL-Shortener structured?
- How does the URL Shortener works?
Sender ID Regulations
- ALBANIA SMS: Products and Compliance
- ANDRORRA SMS: Products and Compliance
- ARGENTINA SMS: Products and Compliance
- AUSTRALIA SMS: Products and Compliance
- BANGLADESH SMS: Products and Compliance
- BRAZIL SMS: Products and Compliance
Registering a Sender ID
- Step by Step Guide to Enable Your Sender ID in Singapore
- Step by Step Guide to Register Your Alpha, Alpha Numeric, Numeric Sender ID in Pakistan
- Step by Step Guide to Register Your Alphanumeric Sender ID in Australia
- Step by Step Guide to Register Your Alphanumeric Sender ID in Bangladesh
- Step by Step Guide to Register Your Alphanumeric Sender ID in Cambodia
- Step by Step Guide to Register Your Alphanumeric Sender ID in Hong Kong
USA SMS - 10DLC
- What is 10 DLC?
- What is the difference between 10DLC and Long Code?
- What are the requirements to use 10DLC?
- What are the fees involved in using 10DLC?
- What are the brand tiers and how does it affect my business?
- What is Tiered TPS for 10DLC?
8x8 Connect FAQ
- Where can I find my Accountid and Subaccountid?
- How do I import my contacts on the customer portal ?
- How do I log into the customer portal (Connect)?
Platform Tutorials
- Setting reports to your local timezone
- Configuring SSO
- How do I send an SMS on the customer portal ?
- Using Two-factor Authentication(2FA) on the customer portal
- How can I add custom fields on my messages?
- How do I create and edit API Keys ?
Support
- Mandatory Security Update: TLS 1.3 Requirement for Singapore SMS Traffic
- Can I Whitelist my IPs (For HTTP/API calls)?
- How do I subscribe to your Status Page
- How do I check my SMS Error Codes on the customer portal?
- Can I register for a Sender ID?
- Do you have a Status Page?
Messaging API
- DLR - IP White listing for HTTP connection
- How to send bulk SMS via HTTP API?
- HTTP API DR Reason Codes
Billings and Payments
- How to validate SMS invoice?
- Do you support Paypal payments?
- What cards are supported for credit card payments in 8x8 Connect?
- Where can I download my invoice?
- Error - Card is not chargeable - Credit Card payment issue
- Where do I find SMS pricing?
Account Management
- How can I remove users from my account ?
- How can I update my account details ?
- How can I change my password ?
- What do I need in order to use the 8x8's CPaaS API?
- How can I deactivate my account?
- How can I activate my account ?