1. 8x8 CPaaS Help Center
  2. Integrations

Integrations Overview

Integrations Overview

Intergrations - Customer Support

Integration Link to Integration
Salesforce Live Agent - Integrate Chat Apps messaging from within Salesforce Link to Integration
Zendesk Support - Send and receive notifications about ticket updates from different Chat apps channelsZendesk Notifcation Webhook- Leverage the Zendesk triggers system and 8x8 API to send SMS when an event occurs on Zendesk Link to IntegrationLink to Integration
Freshdesk - Integrate SMS or Chat Apps messaging within Feshdesk's ticketing Link to Integration

Integrations Automated Workflows

Integration Link to Integration
Zapier - Connect your apps on Zapier Link to Integration
Workato - Integrate SMS messaging with Workto's workflow Link to Integration
Apple's Shortcuts- Send SIngle SMS API request using the Apple's Shortcut App Link to Integration
Make - Connect your apps on Make Link to Integration
Cognigy - Connect to Cognigy, a Conversational AI platform. Link to Integration

Security

Integration Link to Integration
Auth0 - Identity and authentication service that can integrate 8x8 SMS to send one-time passwords for 2FA Link to Integration
Okta - Identity and access management platform that can integrate 8x8 SMS to send one-time passwords (OTP) for 2FA via inline hooks Link to Integration

Logistics

Integration Link to Integration
Detrack - Easy to use tracking service with automatic real-time notifications that send SMS notification based on event triggers Link to Integration

Mobile and Web Marketing

Integration Link to Integration
CleverTap - Add SMS or Chat Apps messaging in your mobile marketing campaigns Link to Integration
Braze - Engage more customers with SMS or Chat Apps with Braze Link to Integration
Adobe Campaigns - allows you to launch, measure, and automate campaigns across every channel. Use 8x8 SMS functionality into one other communication channel Link to Integration
Oracle Responsys - helps you manage, personalize, and orchestrate interactions across all channels to deliver timely, helpful messages in the moments that matter Link to Integration
MoEngage - allows you to launch, measure, and automate campaigns via Whatsapp. Link to Integration

Source: https://developer.8x8.com/connect/docs/integrations-overview · 8x8 CPaaS Developer Docs. Synced for support deflection.

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