Detail call
GET https://video-agent.8x8.com//api/v1/calls/:id
This API endpoint enables information retrieval related to a specific past call. You need to use the Token API first to create an Authorization Token. You can retrieve all information related to a specific call using the CallId.
Request
Path Parameters
id stringrequired
Default value:
CallID
Header Parameters
Content-Type stringrequired
Default value:
application/json
x-token stringrequired
Default value:
{YourAuthToken}
Schema
{
"CreatedAt":"2019-01-05T07:27:25.190Z",
"FinishedAt":"2019-01-05T07:28:36.060Z",
"Duration":25,
"Status":"C",
"AgentRating":"5",
"GuestRating":"5",
"Location":{
"lat":10.3179594,
"long":123.907218
},
"Conversation":[
{
"origin":"agent",
"timestamp":1552018590459,
"data":"Hi There"
},
{
"origin":"guest",
"timestamp":1552018598185,
"data":"Hello"
},
{
"origin":"guest",
"timestamp":1552018609975,
"data":"/s3/uploads/snapshots/2019/2/8/1552458607812-snapshot.png"
},
{
"origin":"guest",
"timestamp":1552018620433,
"data":"/s3/uploads/snapshots/2019/2/8/1552085618003-snapshot.png"
}
]
}
Source: https://developer.8x8.com/connect/reference/call-detail · 8x8 CPaaS Developer Docs. Synced for support deflection.
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