Examples
🚧 [BETA]
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Examples
Chat Apps auto reply:
{
"subAccountId":"acme_corp_chatapps",
"trigger":"inbound_chat_apps",
"status":"enabled",
"definition":{
"name":"Auto Reply ChatApps",
"steps":[
{
"id":"send_CA",
"stepType":"ChatAppsMessage",
"inputs":{
"subAccountId":"acme_corp_chatapps",
"user":{
"msisdn":"{{data.payload.user.msisdn}}"
},
"type":"text",
"content":{
"text":"Hello, thank you for your message!"
}
}
}
]
}
}
SMS auto reply:
{
"subAccountId":"acme_corp",
"trigger":"inbound_sms",
"status":"enabled",
"definition":{
"name":"Auto Reply SMS",
"steps":[
{
"id":"send_sms",
"stepType":"SMS",
"inputs":{
"subAccountId":"acme_corp",
"source":"Acme Corp",
"destination":"{{data.payload.source}}",
"text":"Hello, thank you for your message!",
"encoding":"Auto"
}
}
]
}
}
Out of Office with country branch:
{
"subAccountId":"acme_corp_chatapps",
"trigger":"inbound_chat_apps",
"status":"enabled",
"definition":{
"name":"Out of Office",
"steps":[
{
"id":"branch_on_msg_country",
"stepType":"Branch",
"selectNextStep":{
"message_from_ID":"{{isCountryCode(data.payload.user.channelUserId, 'ID')}}",
"message_from_PH":"{{isCountryCode(data.payload.user.channelUserId, 'PH')}}",
"message_from_Others":null
}
},
{
"id":"message_from_ID",
"stepType":"If",
"inputs":{
"condition":"{{!isTimeOfDayBetween(data.payload.timestamp, '09:00:00', '18:00:00', 'SE Asia Standard Time')}}"
},
"do":[
[
{
"id":"message_from_ID_out_of_business_hours",
"stepType":"ChatAppsMessage",
"inputs":{
"subAccountId":"InternalDemoCPaaS_ChatApps",
"user":{
"msisdn":"{{data.payload.user.channelUserId}}"
},
"type":"text",
"content":{
"text":"Halo, terima kasih atas pesan Anda! Kami akan menghubungi Anda kembali besok."
}
}
}
]
]
},
{
"id":"message_from_PH",
"stepType":"If",
"inputs":{
"condition":"{{!isTimeOfDayBetween(data.payload.timestamp, '09:00:00', '18:00:00', 'North Asia East Standard Time')}}"
},
"do":[
[
{
"id":"message_from_PH_out_of_business_hours",
"stepType":"ChatAppsMessage",
"inputs":{
"subAccountId":"acme_corp_chatapps",
"user":{
"msisdn":"{{data.payload.user.channelUserId}}"
},
"type":"text",
"content":{
"text":"Kumusta, salamat sa iyong mensahe! Babalikan ka namin bukas. \r\n Hello, thanks for your message! We will get back to you tomorrow."
}
}
}
]
]
},
{
"id":"message_from_Others",
"stepType":"ChatAppsMessage",
"inputs":{
"subAccountId":"acme_corp_chatapps",
"user":{
"msisdn":"{{data.payload.user.channelUserId}}"
},
"type":"text",
"content":{
"text":"Hello, thanks for your message! We will get back to you as soon as possible."
}
}
}
]
}
}
Keyword detection:
{
"subAccountId":"acme_corp",
"trigger":"inbound_sms",
"status":"enabled",
"definition":{
"name":"Promo_register",
"steps":[
{
"id":"keyword",
"stepType":"branch",
"selectNextStep":{
"register_flow_1":"{{stringContains(data.payload.content.text, 'Register')}}",
"others":null
}
},
{
"id":"register_flow_1",
"stepType":"HttpRequest",
"inputs":{
"url":"https://sample.api.com/newrecord/",
"method":"POST",
"headers":{
"Authorization":"Bearer 4f5b6f29654s36654xsvdc895b469dc0"
},
"body":{
"register":1,
"user":"{{'umid: ' + data.payload.source}}",
"time":"{{data.receivedAt}}"
},
"outputs":{
"httpCode":"{{step.responseCode}}"
}
},
"selectNextStep":{
"register_flow_2":"{{step.responseCode == '200'}}",
"register_flow_fail":null
}
},
{
"id":"register_flow_2",
"stepType":"ChatAppsMessage",
"inputs":{
"subAccountId":"acme_corp_chatapps",
"user":{
"msisdn":"{{data.payload.user.msisdn}}"
},
"type":"text",
"content":{
"text":"Hello, you are now registered, thanks !"
}
}
},
{
"id":"register_flow_fail",
"stepType":"ChatAppsMessage",
"inputs":{
"subAccountId":"acme_corp_chatapps",
"user":{
"msisdn":"{{data.payload.user.msisdn}}"
},
"type":"text",
"content":{
"text":"Hello, something went wrong, please try again later"
}
}
}
]
}
}
Menu using WaitForReply:
{
"trigger":"inbound_chat_apps",
"subAccountId":"acme_corp",
"status":"enabled",
"definition":{
"name":"ChatBot-123",
"steps":[
{
"stepType":"ChatAppsMessage",
"id":"Hello",
"inputs":{
"subAccountId":"acme_corp",
"user":{
"msisdn":"{{data.payload.user.channelUserId}}"
},
"type":"text",
"content":{
"text":"Hello, 👋\r\nThanks for contacting our team 🤖\r\n Please choose one of the option below: 🤓 \r\n 1️⃣ Technical Support \r\n 2️⃣ Product Questions \r\n 3️⃣ Sales Support \r\n 4️⃣ Billing Qestions \r\n 5️⃣ Other"
}
},
"outputs":{
"user_msisdn":"{{data.payload.user.channelUserId}}"
},
"nextStepId":"wait1"
},
{
"stepType":"WaitForReply",
"id":"wait1",
"inputs":{
"timeout":"00:05:00",
"channel":"whatsapp",
"from":"{{data.user_msisdn}}"
},
"outputs":{
"reply1":"{{step.reply}}"
},
"selectNextStep":{
"success":"{{data.reply1 != null}}",
"failure":"{{data.reply1 == null}}"
}
},
{
"stepType":"Branch",
"id":"success",
"selectNextStep":{
"branch1":"{{ data.reply1.payload.content.text == '1'}}",
"branch2":"{{ data.reply1.payload.content.text == '2'}}",
"branch3":"{{ data.reply1.payload.content.text == '3'}}",
"branch4":"{{ data.reply1.payload.content.text == '4'}}",
"branch5":"{{ data.reply1.payload.content.text == '5'}}"
}
},
{
"stepType":"ChatAppsMessage",
"id":"branch1",
"inputs":{
"subAccountId":"acme_corp",
"user":{
"msisdn":"{{data.user_msisdn}}"
},
"type":"text",
"content":{
"text":"Thanks for choosing 1️⃣ Technical Support! \r\n This department will get back to you shortly"
}
}
},
{
"stepType":"ChatAppsMessage",
"id":"branch2",
"inputs":{
"subAccountId":"acme_corp",
"user":{
"msisdn":"{{data.user_msisdn}}"
},
"type":"text",
"content":{
"text":"Thanks for choosing 2️⃣ Product Questions! \r\n This department will get back to you shortly"
}
}
},
{
"stepType":"ChatAppsMessage",
"id":"branch3",
"inputs":{
"subAccountId":"acme_corp",
"user":{
"msisdn":"{{data.user_msisdn}}"
},
"type":"text",
"content":{
"text":"Thanks for choosing 3️⃣ Sales Support! \r\n This department will get back to you shortly"
}
}
},
{
"stepType":"ChatAppsMessage",
"id":"branch4",
"inputs":{
"subAccountId":"acme_corp",
"user":{
"msisdn":"{{data.user_msisdn}}"
},
"type":"text",
"content":{
"text":"Thanks for choosing 4️⃣ Billing Support! \r\n This department will get back to you shortly"
}
}
},
{
"stepType":"ChatAppsMessage",
"id":"branch5",
"inputs":{
"subAccountId":"acme_corp",
"user":{
"msisdn":"{{data.user_msisdn}}"
},
"type":"text",
"content":{
"text":"Thanks for choosing 5️⃣ other! \r\n This department will get back to you shortly"
}
}
},
{
"stepType":"ChatAppsMessage",
"id":"failure",
"inputs":{
"subAccountId":"acme_corp",
"user":{
"msisdn":"{{data.user_msisdn}}"
},
"type":"text",
"content":{
"text":"Ok if you don't reply I will chat with someone else 😥 Feel free to contact me again 👨💻"
}
}
}
]
}
}
Source: https://developer.8x8.com/connect/docs/examples · 8x8 CPaaS Developer Docs. Synced for support deflection.
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