SMS Engage response webhook
POST requests are sent by the 8x8 platform in JSON format to the webhook URL configured for your account.
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You can configure a default webhook URL for your account by contacting 8x8 support team.
Webhook Validity Period
If we do not receive a response for the SMS engage survey promptly, our platform will continue checking for up to 48 hours. If the response is recorded after 48 hours, there will be no SMS engage response webhook sent.
Webhook format
Request body description
| Property name | Property type | Description |
|---|---|---|
| umid | uuid | Unique identifier generated by 8x8 for the message |
| surveyId | string | unique name or identifier created by 8x8 for the SMS Engage |
| surveyStartedAt | string | The date and time when the SMS Engage has been created in ISO 8601 format: yyyy-MM-ddTHH:mm:ss.ffZ
|
| surveySubmittedAt | string | The date and time when the client has completed and submitted the SMS Engage.ISO 8601 format: yyyy-MM-ddTHH:mm:ss.ffZ
|
| templateVariables | array of objects | Names and values of the variables used to send the SMS Engage |
| answers | array of objects | Answers or responses submitted by the client based on the corresponding questions. |
Template variable object
| Property name | Property type | Description |
|---|---|---|
| name | string | Template variable name |
| value | string | Template variable value |
Answer object
| Property name | Property type | Description |
|---|---|---|
| questionId | string | Question identifier |
| answerId | string | Answer identifier |
| question | string | Question text |
| answer | string | Answer text |
Sample of SMS Engage webhook
{
"umid":"84e7ee9a-5c41-e811-814c-020897df5459",
"surveyId":"test-surveyid",
"surveyStartedAt":"2018-04-16T09:59:48Z",
"surveySubmittedAt":"2018-04-16T10:00:14Z",
"templateVariables":[
{
"name":"firstname",
"value":"John"
},
{
"name":"order_nr",
"value":"1010101"
}
],
"answers":[
{
"questionId":"3",
"answerId":"10003",
"question":"Dear [url('FirstName')],<br />\nOrder [url('order_nr')] was found as a duplication, please confirm below or your order will be cancelled",
"answer":"Cancel Now"
},
{
"questionId":"16",
"answerId":null,
"question":"Full Name",
"answer":"John"
},
{
"questionId":"4",
"answerId":"10005",
"question":"Do you confirm your response?",
"answer":"Yes"
}
]
}
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The number of questions and their types will depend on the survey you have in place for your SMS Engage campaign.
Source: https://developer.8x8.com/connect/docs/sms-engage-response-webhook · 8x8 CPaaS Developer Docs. Synced for support deflection.
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