Supported Messaging Apps
Supported channels and message statuses
| Channel | Channel type value | Accepted | Sent | Delivered | Read |
|---|---|---|---|---|---|
| SMS | sms |
✅ | ✅ | ✅ | ❌ |
whatsapp |
✅ | ✅ | ✅ | ✅ | |
| Viber | viber |
✅ | ✅ | ✅ | ✅ |
| Zalo Notification Service | ZaloNotification |
✅ | ✅ | ✅ | ❌ |
| LINE Official Notification | LineNotification |
✅ | ✅ | ✅ | ❌ |
| Line Official Account | line |
✅ | ✅ | ❌ | ❌ |
| RCS | RCS |
✅ | ✅ | ✅ | ✅ |
Supported channels and directions
| Channel | Channel type value | Inbound Message | Outbound Message |
|---|---|---|---|
| SMS | sms |
✅ | ✅ |
whatsapp |
✅ | ✅ | |
| Viber | viber |
✅ | ✅ |
| Zalo Notification Service | ZaloNotification |
❌ | ✅ |
| LINE Official Notification | LineNotification |
❌ | ✅ |
| Line Official Account | line |
✅ | ✅ |
| RCS | RCS |
✅ | ✅ |
Source: https://developer.8x8.com/connect/docs/list-of-supported-chatapps-channels · 8x8 CPaaS Developer Docs. Synced for support deflection.
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