How can we help?
Error Codes & Delivery Receipts
- Voice Status Codes Reference
- Voice Error Codes Reference
- Voice Error Codes
- Voice Status Codes and Status Messages
- SMPP - Delivery receipts
- Number Lookup Error Codes
Premium Support Subscription
- Premium Support Frequently Asked Questions
- Ascend Support Package – Ultimate Strategic Partnership and Proactive Excellence
- Accelerate Support Package – Dedicated Expertise and Proactive Partnership
- Access Support Package – Enhanced Accessibility and Responsiveness
- Standard Support Package – Foundations of Reliability
Sender ID & Registration
- Batch create contacts
- Submitted Sender ID Registrations
- Signing LOA
- Dashboard View
- Sender ID Self Registration Module
- Sender ID Dashboard
Understanding SMS Messaging
- What is an SMS sender ID?
- What is the difference between A2P and P2P messaging?
- What is the best file format to upload your contacts and other data?
- How long is the shortened URL?
- How is the URL-Shortener structured?
- How does the URL Shortener works?
SMS API & SMPP
- Send SMS Engage survey
- SMS API
- Send SMS
- Send message batch
- Send message
- Send Line Notification message batch
Sender ID Regulations
- Austria SMS: Products and Compliance
- ALBANIA SMS: Products and Compliance
- ANDRORRA SMS: Products and Compliance
- ARGENTINA SMS: Products and Compliance
- AUSTRALIA SMS: Products and Compliance
- BANGLADESH SMS: Products and Compliance
Chat Apps (WhatsApp, Viber…)
- Update WhatsApp Flow
- Submit WhatsApp Direct Send Sample
- Remove WhatsApp template
- Publish WhatsApp Flow
- Preview WhatsApp Flow
- Get WhatsApp templates
Registering a Sender ID
- Step by Step Guide to Register Your Alphanumeric Sender ID in Austria
- Step by Step Guide to Enable Your Sender ID in Singapore
- Step by Step Guide to Register Your Alpha, Alpha Numeric, Numeric Sender ID in Pakistan
- Step by Step Guide to Register Your Alphanumeric Sender ID in Australia
- Step by Step Guide to Register Your Alphanumeric Sender ID in Bangladesh
- Step by Step Guide to Register Your Alphanumeric Sender ID in Cambodia
Voice & Number Masking
- Voice API
- Number Masking API
- Send Callflow
- Get speech profiles for your account
- Get recording status
- Get recording push config for your account
USA SMS - 10DLC
- What is 10 DLC?
- What is the difference between 10DLC and Long Code?
- What are the requirements to use 10DLC?
- What are the fees involved in using 10DLC?
- What are the brand tiers and how does it affect my business?
- What is Tiered TPS for 10DLC?
Number Lookup
See all 3 articlesVerification (Verif8/OTP)
- Initiate verification
- Verification API
- Validate verification
- Getting started with Verification API
- Guide: Verif8
- Mobile Verification
8x8 Connect FAQ
- Where can I find my Accountid and Subaccountid?
- How do I import my contacts on the customer portal ?
- How do I log into the customer portal (Connect)?
Webhooks, Callbacks & Events
- Trigger workflows using an external event
- Get webhook information for your account
- Get all Webhooks for Account
- Delete webhooks
- Delete a specific type of webhook
- Create a new webhook
Platform Tutorials
- Setting reports to your local timezone
- Configuring SSO
- How do I send an SMS on the customer portal ?
- Using Two-factor Authentication(2FA) on the customer portal
- How can I add custom fields on my messages?
- How do I create and edit API Keys ?
Contacts, Batches & Automation
- Search for groups
- Get contact information by id
- Create contact
- Contacts API
- Batch delete contacts
- Move contacts between groups
Support
- Mandatory Security Update: TLS 1.3 Requirement for Singapore SMS Traffic
- Can I Whitelist my IPs (For HTTP/API calls)?
- How do I subscribe to your Status Page
- How do I check my SMS Error Codes on the customer portal?
- Can I register for a Sender ID?
- Do you have a Status Page?
Integrations
- Zapier
- Salesforce Chat Configuration Guide
- Salesforce Flow Builder
- Oracle Responsys
- Okta - Bring Your Own Telephony (BYOT)
- Make.com
Messaging API
- DLR - IP White listing for HTTP connection
- How to send bulk SMS via HTTP API?
- HTTP API DR Reason Codes
Getting Started & Auth
- Token creation
- Introduction
- Token example creation
- Omni Shield
- Getting started with Messaging API
- Getting Started
Billings and Payments
- How to validate SMS invoice?
- Do you support Paypal payments?
- What cards are supported for credit card payments in 8x8 Connect?
- Where can I download my invoice?
- Error - Card is not chargeable - Credit Card payment issue
- Where do I find SMS pricing?
Security & Compliance
- Governance, Security & Compliance
- Security
- Recommendations for Securing your Traffic
- Compliance
- IP address list
- Security (SSO)
Account Management
- How can I remove users from my account ?
- How can I update my account details ?
- How can I change my password ?
- What do I need in order to use the 8x8's CPaaS API?
- How can I deactivate my account?
- How can I activate my account ?
Billing & Pricing
See all 3 articlesConnect Portal (Web App)
- Customer Interface
- Agent Interface
- Administrator Interface
- User management
- Ticket Management
- My Conversations
Other
- Video Interaction API
- Update workflow definition
- Start log export job
- Test workflow definition
- SMA coverage check
- Send Typing Indicator